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 FAQ

Welcome to ProjectWise Online.  Here you will find some tips for getting started with these sites.

In most cases, you will have to visit each site to which you need access and issue an access request.  Each site's owner will decide whether to approve your access.  In some cases, your account may be pre-approved for access to certain sites.

Your Bentley contact should be your first line of support.  We encourage you to speak with your Bentley contact for any further questions.

 

  
Answer
collapse Category : Account Requests ‎(2)
  
After your account has been created, you will recieve an email (to the email address specified on the account request) containing your username and password.
 
In some cases, Bentley staff may directly send you your account information.
 
  
*Please note that Bentley colleagues can use their existing BENTLEY account for accessing extranet sites.

Account requests for ProjectWise Online sites are by invitation only.  Invited users will receive a special link for requesting access to their site(s).

 
collapse Category : Admin ‎(1)
  
*Please Note:  Only authorized users will be able to accomplish this task.
 
To create user accounts in Bulk, you must first access the 'createaccount.aspx' page with the appropriate siteID parameter.  Ex. https://extranet.projectwiseonline.com/apps/accountrequest/createaccount.aspx?siteID=sder6832LG
 
From this page, please click the 'Click Here to Bulk Upload' link, located at the bottom of the request form.
 
You will now have the abilit to upload a 'csv' file from your local machine.  The csv file must have the information in the csv file in the following order:
Last Name, First Name, E-mail Address, Company Name, Bentley Contact.
 
Please view the attached .csv to use as a template. 
collapse Category : General ‎(7)
  
Depending on the site, you will either be prompted for your username and password, or be provided with a 'Sign In' button at the top right of the page.  You will have to 'Sign In' to gain access to most sites.
 
  
Extranet accounts will typically be formed as
PWONLINE\Firstname.Lastname.
 
You must request an account for accessing most Extranet sites.
 
  
ProjectWise Online sites are private.  If you need access to a private site, you should speak with your Bentley contact for a link to your site.
 
  
To Modify the information in your profile, please click on the 'Edit Profile' link provided in the left hand nav of this site. 
 
The Edit Profile page will allow you to modify your First and Last Name, as well as your e-mail address and Company Name. 
 
  
To change your email address, please use the 'Edit Profile' link in the left hand navigation of this site. 
 
The Edit Profile page will allow you to modify your First and Last Name, as well as your e-mail address and Company Name.
 
  
To change the First or Last Name in your profile, please use the 'Edit Profile' link in the left hand navigation of this site. 
 
The Edit Profile page will allow you to modify your First and Last Name, as well as your e-mail address and Company Name.
 
Please Note:  Changing your Display Name, will not change your Login Name. 
 
  
To change the Company Name stored in your Profile, please use the 'Edit Profile' page located in the left hand navigation of this page.
 
The Edit Profile page will allow you to modify your First and Last Name, as well as your e-mail address and Company Name.
 
collapse Category : Passwords ‎(2)
  
You can change your password by clicking on the 'Change Password'  link on the left-hand side of this page.
 
Please note, you may have to 'Sign In' before changing your password.
 
  
You can have a new password sent to you by clicking on the 'Forgot Password' link on the left-hand side of this page.